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Supply Chain Solutions

Customized services to meet all of your supply needs

Counter Service Guarantees

Your time and money are valuable, and to prove just how much we understand the critical needs of your business we invite you to visit one of our counters. You’ll experience Summit’s service difference not just through our experienced and knowledgeable associates, but also our fast response times – so fast we’ll even put a guarantee on it.

“At Summit, I feel I’m among friends. I walk in and everybody calls each other by name. Not only is there a friendly atmosphere, counter service is fast and accurate.”
– Rick E. Carter, project manager

30-Second Counter Service Guarantee®

30 Second

Through our 30-Second Counter Service Guarantee®, you’ll never have to wait for service. Just press the button at our sales counter and you’re guaranteed service within 30 seconds or you’ll get a $5 Summit Bucks®. Use the coin on your next purchase or redeem it whenever you like.

This signature service began more than 30 years ago when Summit made a commitment to serve our customers the right way. At Summit, you are never just a number.

20/20
Will-Call Guarantee®

20-20

Need your order fast, but can’t come by our counter right away? Order ahead with our 20/20 Will-Call Guarantee®. Simply place your order by phone or online at Summit.com and we guarantee it’ll be ready for pick up in just 20 minutes or we’ll give you a $20 credit on your account.*

We know the importance of filling your orders quickly and accurately – every time. That’s why Summit was one of the first distributors to offer trademark service guarantees to our customers.

*Cut product, backordered product, and COD accounts excluded.

On-Time Delivery

When your project demands materials fast, we’re already on our way. Summit’s fleet of delivery trucks hit the road every day so you have the right products when and where you need them. We track our on-time delivery performance on every order to ensure we’re meeting the needs of our customers no matter where they are.

Our delivery service starts with our trained sales and warehouse associates who pull your orders quickly and accurately according to your specifications. Then our uniformed drivers ensure a safe and timely delivery direct to your jobsite – as often as your project requires.

Because safety is paramount, each driver has completed Summit’s driver safety program and our vehicles undergo regular preventive maintenance and inspections. Every delivery vehicle is also clearly marked with a vehicle ID and the toll-free phone number of our driver safety hotline should there ever be a concern about a Summit driver or vehicle.

Proof of Delivery

Product isn’t the only thing Summit delivers quickly and reliably. We scan delivery receipts into our system and immediately make proofs of delivery (POD) available to you. We also include the cropped delivery signature on the lower left of Summit’s original invoice, which improves invoice processing.

Using Summit's online services , you can view and download proof of delivery documents and invoices with POD signatures directly from Summit.com. You can also request to receive emailed invoices and proofs of delivery according to a schedule you prefer.

24/7 Emergency Service

Don’t let the unexpected set your project back. Day or night, Summit is there when you need us. Just call your local Summit service center 24/7/365 and a knowledgeable associate will promptly return your call and resolve any situation.

Inventory Management

In our business, it’s not just what we know, it’s who we know. Summit’s built strong relationships with the industry’s leading manufacturers, ensuring we stock the name brands you trust – so you can trust us as your hassle-free supplier.

Since our local inventory is based on your needs, we have just the right items for your projects, even ones that are hard-to-find.

This gives each of our service centers the flexibility to provide specific materials in the quantities our customers demand. And as one of the largest electrical distributors in the country, we negotiate great prices and pass those savings on to you.

You’ll benefit not just from the vast inventory selection we offer, but also from the exceptional service and product knowledge our team provides.

Better Systems, Better Capabilities

About Our System
Inventory Management Services
Custom Ordering and Reporting
Contingency Plans and Disaster Recovery

Jobsite and Project
Inventory Services

No matter how large or small your project, it demands expert service for the lowest overall cost. Summit’s integrated supply capabilities will support even the most stringent job requirements while optimizing your project’s efficiency.

Global Supply Capabilities

Whether your operations are overseas or you just need to ship materials abroad, you can rely on Summit for timely delivery of your materials according to international requirements.

Our Houston-based International Sales Division is a convenient global distribution center with a team of multilingual export professionals. Our expertise in export laws and regulations, packaging and shipping procedures, and preparation of customized letters of credit ensures that your materials ship safely and securely to any destination in the world.

We also have a sales office in Dubai, UAE, which gives us a strategic trade port presence in the Middle East. Some of our international customers include engineering companies, energy firms, construction companies, petrochemical plants, fertilizer plants, small international distributors, brokers, and resellers.

No matter where in the world your business takes you, Summit can deliver.

International Services

Global electrical supply requires specific capabilities. Through our International Sales and EP&C Divisions, Summit has provided products and services to projects all over the world.

From negotiating special purchasing agreements to managing your onsite material, we can help you achieve successful project results from start to finish anywhere in the world.

What are some of our other international capabilities?

  • Export packing as required
  • Export documentation as required, such as Certificate of Compliance, Certificate of Origin, and NAFTA Certificates and Drawings
  • Expediting and tracking material while providing open order reports and sales summary of projects
  • Handling special payments and financing through wire transfers and letters of credit
  • Coordinating plant or dock visits and onsite inspections
  • Disclosing logistical concerns, such as shipping, customs requirements, and special payment requirements

Find out how our convenient export services can help your projects
Convenient Export Services

International

Convenient Services Make Your Job Easier

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