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Pushing People is Not the Answer

Pushing-People-is-Not-the-AnswerPeople can work only so fast. Pushing them to hurry means they will make mistakes, and then take even more time to completion. If you want people to get more work done in less time, you need to be smarter about what you are having them do and you need to help them work smarter.

To be smarter about what you are having them do, analyze the work flow from start to finish and identify steps that are:

  • Out of sequence. The work should flow in a linear fashion. If people are doubling back, they are wasting time.
  • Redundant or unnecessary. If there are approved drawings, the installing electricians shouldn’t try to re-engineer the project in the field unless some problem requires a change. Field electricians shouldn’t be redoing support work that’s assigned to others. If they say they must do the rework because they often find problems, fix the problems at their source.

Observe how people work so you can identify unnecessary (or inefficient) techniques, work habits, and methods. People often learn to do work a certain way, but advances in technology can make some of the composite steps unnecessary. For example, variable speed drills just about eliminate the need to drill pilot holes. Sometimes new technology isn’t why the step is unnecessary. For example, twisting wires together before inserting them into a solderless connector. This actually makes a lower quality connection, in addition to wasting time.

Source: Mark Lamendola | Mindconnection