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If we define efficiency as the amount of work accomplished per given unit of labor input, we can implement effective ways to boost efficiency. But we can also come up with ineffective ways to boost efficiency.
The effective ways typically improve on the inputs to labor, so include such things as:
Ineffective ways typically involve risky short-cuts that may end badly. Examples include:
Sometimes, less efficiency is better even when you’ve got effective and ineffective down pat. For example, it is less efficient for your crew leader to engage with the customer for a major upsell. But sacrificing some job efficiency to have a more effective job presence is a good trade-off.
Source: Mark Lamendola | Mindconnection