SUMMIT'S SERVICE GUARANTEES
 Putting our words into action
Bad service isn't just annoying, it's expensive. You need an electrical distributor who can get the job done faster and better. You need a distributor that will save you time and money. You need Summit.
Waiting at a supplier's counter costs you money. So do incorrect product selection, inadequate inventory levels and other service failures. Electrical professionals simply can't afford to do business with suppliers that don't understand this.
Summit understands how critical your time is and we are committed to not wasting it. Our service guarantees serve as proof to our words. They hold our feet to the fire each and every day. They guarantee that you will receive consistently superior service when you purchase your electrical material from Summit.
Summit's 30 Second Counter Service Guarantee®
We know that slow and inefficient counter service is a common complaint throughout the trades industry. You will not receive slow or inefficient service at Summit's Counter, and that's a guarantee.
When you walk into a Summit counter, you will see our red 30 second service buttons. Push one of these and wait. Within 30 seconds, one of our knowledgeable Counter Associates will begin assisting you. If we fail to start assisting you within 30 seconds, we'll give you a gold Summit Buck worth $5.00 towards your next purchase*!
20/20 Will Call Guarantee®
We also know that electrical professionals are continually frustrated when they arrive at a distributor to pick up a will call order, only to find out that it isn't ready. Then they have to waste valuable time sitting at the counter, waiting for their will call order to be pulled and processed. This won't happen to you at Summit's Counter, and that's a guarantee.
When you place your phone order, specify that it is a 20/20 order and Summit guarantees it will be ready in 20 minutes or less. If you arrive in 20 minutes and your 20/20 will call order is not ready to go, we will credit your account for $20.00*!
They say that imitation is the most sincere form of a compliment. If this is true, Summit has received compliments from distributors around the country. Many have imitated our service guarantees. But the fact remains: Summit originated and pioneered both the 30 second and 20/20 service guarantees. We are committed to being on the forefront of Customer Service in all areas.
Summit will provide you with fast and efficient service on each and every order. Our service guarantees stand as evidence to that. If we don't perform as we promised, we pay up in real dollars. No excuses. No exceptions.
* Restrictions apply. Please contact your local Summit Electric Supply Service Center for details. |
