SUMMIT IS SERVICE EXCELLENCE
 Knowledgeable Associates
Summit Associates are one of the primary reasons our company has been so successful. It is their commitment to Customer satisfaction and product knowledge that has enabled Summit to consistently provide exceptional service.
Always here to serve you
Summit knows that emergencies do not always happen during business hours. An emergency can happen after hours or on a weekend when most electrical distributors are closed.
When that emergency happens, call Summit. We are available 24 hours a day, 365 days a year to help you get back up and running. Just call the main telephone number of your local Summit Service Center. Leave a message and the Sales Associate on call will be paged. That Associate will promptly return your call and make arrangements to meet you and get your problem solved.
Would you like more information about Emergency service?
Product Delivery
Summit's well-trained Associates and fleet of trucks deliver quality electrical parts and supplies all day every day. At Summit Electric Supply one Associate fills your product order, then a second Associate verifies it for accuracy. You can be assured that you get exactly what you ordered--every time. In an emergency, Summit makes special deliveries too. So, the next time you need it now, Summit delivers.
Inventory management
Summit views our inventory as an asset. The service and performance levels that our Customers experience are a direct result of our inventory levels. Our inventory analysis methods are not based on financially based inventory models, Summit's inventory is based upon our Customers' requirements. Sometimes this may mean stocking an item that does not "turn" as often but is very important to a particular Customer. Quality Associates who know the product are the prime asset in managing such efficiency. Summit's state-of-the-art inventory control system ensures that your product will be in-stock when you need it.
Just In Time Program
Because of our fundamental Customer focus, Summit long ago recognized the value of partnering and we have been actively involved in promoting and servicing these relationships for more than 18 years. Summit is such a firm believer in the Just-In-Time concept that we have invested a considerable amount of time, energy and money in educating businesses on the benefits of JIT contracting and in promoting our ability to provide Customers with significant cost savings.
Proven Systems
At Summit, we have developed highly sophisticated systems, using the latest in technology, so we can effectively meet the complex and expanding needs of our Customers.
Summit's Warehousing & Distribution Techniques have been carefully coordinated and organized. Our warehouse teams receive, select, ship and deliver the right products, in the right quantities, every time.
As a part of Summit's Total Quality Process and ISO 9001:2000 Certifications , we have documented every major procedure in our company which ensures that our procedures, which have been carefully developed and fine-tuned, are followed every time.
Summit's Computer is a sophisticated, on-line system that is tailored to consistently meet our Customers' needs at any Summit Service Center. With this powerful tool, we are able to provide immediate and accurate answers on stock availability, product alternatives, backorder status and billing details. In addition, the system provides us with safeguards to keep our stock at optimum levels and to ensure a high "fill rate" on all orders.
Summit is committed to utilizing the latest technologies, such as Electronic Data Interchange (EDI), bar coding, the Internet, Electronic Funds Transfer (EFT) and other timesaving technologies. These technologies help you, our Customer, to become more efficient and thus reduce your cost of doing business.
Summit Does Business the Way You Want To
When we say Service Excellence, we are not using a phrase that just sounds good, or that we've defined for ourselves. Our Customers have defined it for us. They have told us what they require and we accept the challenge and the responsibility of providing it for them. We are committed to remaining on the leading edge of technology and offering the newest products and services available to maximize the value we provide to our Customers.
We want the opportunity to earn your business; we know that our philosophy, systems, people and experience can work for you. You can depend on Summit for a commitment to Service Excellence, for systems that work, and for smart people who know your business needs. At Summit we know the product and know how to provide you with the outstanding service levels you require. |
