PHILOSOPHY OF THE SUMMIT LOGO
 Our symbol, with the three stacked triangles in the center, is representative of our approach to business and the priorities we hold as a company.
At our foundation is Summit's Philosophy of Service Excellence.
We believe in listening to our Customers to discover your real needs, then we meet those needs with quality products; timely, accurate and efficient service; and bottom-line savings.
We strive to "Do It Right The First Time" and to eliminate costly errors. Through our commitment to the Total Quality Process and to ISO 9001:2000, we continually measure our performance, survey our Customers about our performance and work toward our goal of Total Customer Satisfaction.
Summit is progressive; we know that our services, as well as our inventory, must continually expand and evolve to meet our Customers' ever-changing needs.
Summit's Customer-oriented inventory philosophy results in an impressive inventory of many items not normally stocked by other distributors. We have carefully selected manufacturers and product lines that reflect the quality our Customers demand.
Efficient, Well Thought-Out Systems
We've developed highly sophisticated systems and utilize the latest technologies to effectively deal with the complex and expanding needs of our Customers. Our systems give us the capability to offer our Customers state-of-the-art services and maximize the value of our service to them.
Our sophisticated, online computer system is tailored to consistently meet your needs. With this powerful tool, we are able to provide immediate and accurate answers on stock availability (in any Summit Service Center) and product alternatives. The system also offers safeguards to control our inventory, keeping our stock at optimum levels to ensure a high "fill rate" on all your orders.
Summit's warehouse system has been carefully organized to allow for the accurate and efficient flow of material, ensuring that you can rely on our warehouse teams to receive, select, ship and deliver the right products, in the right quantities, every time.
Summit's commitment to Electronic Data Interchange, bar coding and other timesaving technologies allow us to provide our Customers with extraordinary service.
Solid systems, built on a powerful philosophy, can only work if the people using these systems are of the highest caliber and committed to Service Excellence.
Summit Associates are the reason Summit has become the favored business partner of many companies: contractors, large and small; high-tech companies; heavy industrial; government; commercial; and many others. It's our people who live out the philosophy, who use the systems to continually provide the excellent service we promise our Customers.
We hire only those people with the intelligence, attitude and energy it takes to do the job. Then we devote the time and resources needed to train them. Summit Associates continually receive training on new products and technologies, applications, service methods, problem-solving and other areas necessary to stay ahead of the competition. Summit's commitment to Customer Satisfaction is at the center of all training and is demonstrated in our performance. We don't just sell items out of a catalog. We work to understand your problems and needs, and we do all that we can do to provide the solutions to help you attain your goals.
Conclusion
When we say Service Excellence, we are not using a phrase that just sounds good or that we've defined for ourselves. Our Customers have defined it for us. They have told us what they require, and we accept the challenge and the responsibility of providing it for them. We are committed to remaining on the leading edge of technology and offering the newest products and services available to maximize the value we provide to our Customers.
We want the opportunity to earn your business; we know that our philosophy, systems, people and experience can work for you. You can depend on Summit for a commitment to Service Excellence, for systems that work, and for smart people who know your business needs, who know the products and who know how to provide you with the outstanding service levels you require.
Let us show you the Summit Service Excellence Difference. |
