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SUMMIT QUALITY COMMITMENT

We are dedicated, as individuals and as a team to:

• Continuous improvement and being the best at everything we do

• Doing it right the first time

• Consistently meeting or exceeding the requirements of our Customers, Suppliers and Co-workers

What Does Quality Commitment Mean to Our Customers?

Based on Summit's values, our Quality Commitment gives us focus and direction. Not to be confused with common business hype, Summit's Quality Commitment is real, tangible, basic, and measurable. For Summit, our commitment to quality is the very heart of daily operations. Uncompromising integrity is one of our basic values. Summit cannot say one thing and do another. In proclaiming this commitment, we ask our Customers to hold us accountable to this standard.

Continuous Improvement

Through continually monitoring what we do, and by encouraging our Associates to contribute ideas, Summit constantly searches for areas to be improved. For our Customers, this means that our services become better, more reliable and cost effective; for Summit it means that our operating costs come down, permitting us to develop more services and systems with which to serve Customers. In addition, "continuous improvement" means that individual Associates are working to enhance their own specific contributions to Summit and our Customers.

Being the Best in All that We Do

Everything we do is determined by Customer requirements. All of our systems and resources focus on meeting those requirements. By striving to be the very best in all areas — reliability, competence, technical expertise, delivery systems, Customer service, resource management, etc. — Summit ensures our Customers that we provide the best total value, in real, bottom-line dollars.

Doing it Right the First Time

We know that time and money are wasted for both our Customers and ourselves whenever a task or request is done incorrectly. By doing everything right the first time, Summit reduces our Customers' cost of doing business. This makes Summit the high value, hassle-free supplier we are committed to being.

Consistently Meeting or Exceeding Requirements

To provide quality products with quality systems, it is imperative that Summit know and understand our Customers' requirements. This means clear communication and well-developed systems. At the same time, we are committed to exceeding our Customer's requirements wherever possible, and to develop new product and service offerings in anticipation of future Customer needs. Summit is continually looking for ways to provide more than the minimum and to provide pleasant surprises to our Customers through extraordinary service.