ABOUT SUMMIT

 Summit's History

 Summit's Philosophy

 Statement of Ethics

 Summit's Logo

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 Mission Statement

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 Quality Commitment

 Summit Cares

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SUMMIT'S PHILOSOPHY

Our symbol, with the three stacked triangles in the center, represents our approach to business and the priorities we hold as a company. At our foundation is Summit's Philosophy of Service Excellence. We believe in listening to our Customers to discover their real needs, then we meet those needs with quality products; timely, accurate and efficient service; and bottom-line savings. We strive to eliminate errors and "Do It Right The First Time." Through our commitment to the Total Quality Process and the ISO 9001:2000 International Quality Standards, we continually measure our performance, survey our Customers about our performance and work toward our goal of Total Customer Satisfaction.

"Summit is progressive; we know that our services, as well as our inventory, must continually expand and evolve in order to meet our Customers' ever-changing needs."

Summit's Customer-oriented philosophy results in an impressive inventory of many items not normally stocked by other distributors. We have carefully selected manufacturers and product lines that reflect the quality our Customers demand. We've developed highly sophisticated systems and utilize the latest technologies to effectively deal with the complex and expanding needs of our Associates and Customers.

Our easy-to-use, on-line store is tailored to consistently meet our Customers' needs, ensure inventory is at optimum levels and guarantee high fill rates. Summit's commitment to Electronic Data Interchange, bar coding, the Internet, electronic invoices and statements and other timesaving technologies allow us to provide our Customers with extraordinary service.

Summit's top-notch warehouse system has been carefully organized to allow for the accurate and efficient flow of material, ensuring that we will receive, select, ship and deliver the right products, in the right quantities, every time.

"Solid systems, built on a powerful philosophy, can only work if the people using these systems are of the highest caliber and committed to Service Excellence."

Summit Associates are the reason Summit has become the favored business partner of many companies. It's our people who live the philosophy and use the systems to continually provide the excellent service we promise our Customers.

Summit has been successfully servicing large, Just-In-Time contracts for almost 20 years and has developed and utilized a unique way of doing business called the Advanced Material Procurement System (AMPS®).

"When we say 'Service Excellence,' we are not using a phrase that just sounds good or that we've defined for ourselves. Our Customers have defined it for us. They have told us what they require, and we have accepted the challenge and the responsibility of providing it for them."